ParkTalk Podcast
ParkTalk Blog
  • 630-848-5000
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

Naperville Parks Offers New 311 Parks Service for Residents to Report Park Maintenance Needs

One of the largest park districts in Illinois, Naperville Park District manages 137 parks across a community that spans more than 37 square miles. Park maintenance staff and park police monitor the conditions of parks, but also rely on Naperville residents to report problems that they see in their neighborhood parks or facilities.

Park District staff began using an online reporting system, “311 Parks” in February 2018 to track park maintenance requests that were called in or sent via email. The District now is making this system available to residents via a link, and will include a 311 Parks tab in an updated version of the Naperville Park District App, due to be released by mid-June 2018.

“The 311 Parks system is easy to use and gives residents a quick, reliable way to inform the Park District of conditions that they observe in the parks that may need attention,” said the District’s Information Technology Director Omar Sandoval.

For a number of years, Park District staff had been looking for a way to track calls and requests across the District. Sandoval researched available technology and decided to customize a help ticket application for use by the Park District and its residents.

“The 311 Parks application gives people the opportunity to contact the Park District immediately from their mobile phones when they are out walking or playing in a park,” explained Sandoval. “The user can select from a menu of issues and also can type in a description and location. The application asks for the user’s email address so that we can respond to the request or ask for additional information.”

“The new 311 Parks request system will help our park maintenance department address problems proactively and track the types, frequency and locations of reported issues over time,” said Director of Parks Kevin Finnegan. “The trend data will help us plan and budget more efficiently, leading to better service for our community.”



Connect your business’s brand with a well-known and respected one like the Naperville Park District’s and reach a large, active and diverse audience.

To learn more about our sponsorship opportunities contact
Stacey Fontechia Sales and Sponsorship Manager at 630-848-3575 or at

Looking for an opportunity to have a positive impact on people’s lives while building a fun and dynamic career? Consider the Naperville Park District! It takes all kinds of skills, knowledge and talent to serve the recreation needs of the Naperville community. If you’re passionate about the outdoors, staying active, having fun and encouraging others to do the same, then check out our part-time and full-time career opportunities.


Funds raised through the Naperville Parks Foundation support the Naperville Park District’s Fee Assistance Program. The Naperville Parks Foundation supports the recreation needs and desires of the residents of Naperville – encouraging health and wellness, fitness, family time, and fun. The Foundation supports the mission of making recreation of all kinds accessible to everyone across the community, regardless of socioeconomic circumstances.

On Wednesday, Nov. 2, 2011 Naperville Park District officials heard the good news for which they have been waiting for many months: the District has achieved national accreditation through the National Recreation and Parks Association (NRPA).

The decision was announced at the NRPA national conference in Atlanta following a formal hearing before the Commission for Accreditation of Park and Recreation Agencies (CAPRA).

Naperville is only the second park district in Illinois to earn this distinction and the 104th nationally accredited agency in the nation; there are more than 10,000 recreation agencies in the United States. The Commission for Accreditation of Park and Recreation Agencies accredits a handful of park agencies each year that have completed a multi-step process involving a self-review by the agency, a site visit, and an evaluation and formal report by the Commission.

“We are extremely proud to bring this honor to Naperville,” said Park District Executive Director Ray McGury. “It’s an affirmation of our high standards and also an encouragement to continue bringing high quality recreation and parks experiences to our community.”

The Park District’s accreditation process began approximately one year ago and included an extensive self-evaluation by staff and a 5-day visit from CAPRA reviewers this past July. Maintaining the accreditation requires annual reports and 5- and 10-year reviews.

Park District staff members noted that the CAPRA process has helped them see the big picture, focus on long term goals and plans, review plans more regularly, organize documents so that they are accessible and useable, and collaborate more effectively with other departments and outside organizations.

Our Mission
We provide recreation and park experiences that promote healthy lives, healthy minds and a healthy community.
Our Vision
To be a national leader in parks and recreation providing and promoting high quality experiences and facilities at a great value to our community.
Core Values
Health and Wellness, Environmental Education, Stewardship and Sustainability, Community Enrichment, Public Safety, Accessibility, Personal Growth and Enrichment.
© 2020 Naperville Park District